Citrus Service Desk goes international!
Thanks to a dedicated team Citrus Service Desk is now available in Polish. With all the same great features you’d expect to find in Citrus Service desk. For more information on Citrus service desk...
View ArticleThe Service Desk & IT support show is over for another year!
I hope everyone who visited the Service desk & IT support show had a safe journey home. We really enjoyed spending time meeting people and talking through all the different requirements . We had...
View ArticleCitrus on Apple…
It is clear that more and more people need to access information on the move. It is now estimated by Business Insider that in the last 6 months alone there has been an increase of 10.6% of people using...
View ArticleSpring Clean your Service Desk…
Spring has nearly finished for another year… Did you manage to spring clean your service desk? Is still on the to-do list? Did you have plans to get rid of that incumbent system that is slowing the...
View ArticleWelcome one and all…
After a busy year summer has arrived, (though I’m not sure anyone has told the weather this yet!) and we would like to take this opportunity to welcome all new customers to Citrus Service Desk. We look...
View ArticleBad news wins the race…
Why it is bad news travels fast? Yet good news takes that little bit longer? Recently a friend of mine had a really poor experience with one of the larger mobile phone companies; The customer service...
View Article6 Happy Months…
It has been 6 months since we officially launched Citrus Service Desk into the service desk market. In that time Citrus has gone from strength to strength. Already Citrus has a large customer base of...
View ArticleAre your customers happy?
According to Leon Paternoster from the Institute of Customer care, ‘77% of customers recount their negative experiences with 3 or more people’; not the word of mouth we all hope to get! All managers...
View ArticleCitrus Service Desk Pass the ISO9001 Audit with flying colours.
The audit, carried out by CQS Limited, was done to ensure we are continually at the forefront of quality service and customer care at all times. Stephen Berry conducted the audit; he paid particular...
View ArticleGamification made simple, Incentivise your staff with a Game of Spells
‘Gamification’ is a concept where staff is incentivized, with the aim of improving performance, by introducing a ‘Game’ like element into work. The down side of this concept is that it can take too...
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Technology Innovator Awards 2015: Winner
The 2015 Technology Innovator Awards highlight the individuals behind ground-breaking developments in technology, and through our prestigious awards process, we shine the spotlight on cutting edge...
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